Privacy Policy

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1. Introduction

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and disclose personal and sensitive information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Personal Information We Collect

We may collect personal and sensitive information that is necessary to provide aesthetic and medical services, including but not limited to:

Name, date of birth, address, phone number, and email address

Medical history and health information

Treatment records, consultation notes, and clinical photographs

Medicare or healthcare-related information (where applicable)

Payment and billing information

Sensitive information, including health information, is collected only with your consent or where required by law.

3. How We Collect Information

We collect personal information directly from you when you:

Book an appointment or attend a consultation

Complete medical history or consent forms

Communicate with us via phone, email, website, or social media

Make payments for services

We may also collect information through our website via contact forms or online booking systems.

4. Use of Personal Information

Your information is used for purposes including:

Providing safe and appropriate aesthetic treatments

Assessing suitability for procedures

Maintaining accurate medical records

Communicating with you regarding appointments and follow-ups

Billing and administrative purposes

Complying with legal, regulatory, and professional obligations

We will not use your information for marketing purposes without your consent.

5. Disclosure of Personal Information

We may disclose your personal information only where necessary, including:

To healthcare professionals involved in your care

To practice management, booking, or secure record-keeping software providers

Where required or authorised by law (e.g. AHPRA, legal obligations)

We do not sell or rent your personal information to third parties.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Information is stored securely in electronic and/or physical form, with access limited to authorised personnel only.

7. Access and Correction

You have the right to request access to your personal information and to request corrections if you believe it is inaccurate, out of date, or incomplete. Requests can be made in writing using the contact details below.

8. Cookies and Website Data

Our website may use cookies or similar technologies to improve user experience. These do not identify you personally and can be disabled via your browser settings.

9. Complaints

If you believe your privacy has been breached, you may contact us directly so we can address your concerns. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

For questions, access requests, or privacy concerns, please contact:

Celena Blows
Email: celena@theaestheticroomadelaidehills.com.au
Phone: 0439 209 499